A Firm That Focuses on the Client First: Managing Partner David W. Craig Discusses Balancing Quality and Growth with Hot Docket Podcast

If you have been injured and need to hire an attorney, whether it is a truck accident or wrongful death, you need a lawyer who will put the client first. Some attorneys are more focused on a quick settlement than meeting all the client’s needs. David W. Craig, Managing Partner of Craig, Kelley & Faultless, runs the firm with the mentality of treating clients the way they want to be treated and providing them with high-quality work for their case.

By supplying potential clients with information through books about the legal process and hiring a lawyer, hiring compassionate employees, and handling cases with empathy, David has created a client-first culture that speaks for itself.

In his recent feature on an episode of Hot Docket podcast, David spoke on his client-focused methods and the importance of maintaining quality standards for the firm and its employees.

Helping Clients Through Education and Advocation

On the landing page of the Craig, Kelley & Faultless website, there is information about the firm itself. But there are also links that lead directly to David’s informative podcast, After the Crash, and a download for his book Semitruck Wreck: A Guide for Victims and Their Families, both of which give consumers and potential clients opportunities to educate themselves on semi-truck law. For victims of accidents, these resources help empower them while searching for answers after a wreck.

David’s second book, It’s Never Been Easier to Hire the Wrong Attorney, is another helpful resource. The book walks readers through the process of researching attorneys, sifting through legal advertising, and what qualifications to look for when hiring a lawyer. This information aids in searching for any type of attorney, not just a personal injury attorney.

Through both the podcast and his books, David is able give consumers and clients their power back. When consumers understand what to look for in an attorney and have a better understanding of what steps to take after a semi-truck wreck, they are less likely to fall victim to unethical tactics used by trucking companies and some attorneys. Ultimately, this knowledge helps victims on the path to getting the justice they deserve after an accident.

Prioritizing Quality While Developing a Firm

As a personal injury attorney, David’s priority is to help clients who are dealing with serious injuries or the death of a loved one. Part of that includes putting the client first, regardless of how busy the firm is with other caseloads. Sometimes, the best way to execute this is by hiring employees who bring in expertise from outside the legal industry.

Some firms do not take the time to personally answer intake calls, whether that is in the form of sending potential clients to voicemail or having a robot answer the phone. But the initial intake can be make-or-break for most personal injury firms, and clients deserve to speak with someone that cares. David has ensured this by hiring someone with a psychology degree to handle intake calls.

The firm’s Client Experience Coordinator has a social work degree and focuses on helping clients on the front end, providing them with access to support and resources they may need. People reaching out to Craig, Kelley & Faultless for legal assistance can expect to speak with employees who will listen and show compassion to clients.

David has also taken the time to hire members of his legal team that are focused primarily on providing clients with the help and care they deserve. Each of the attorneys at Craig, Kelley & Faultless, except for one, formerly worked as a law clerk or legal intern for the firm. In hiring attorneys who have worked with the firm before, David and the team have had a chance to get to know the attorneys prior to hiring them and know they will prioritize the firm’s mission. He has also chosen to hire paralegals that do not have extensive personal injury experience because they can easily adapt to Craig, Kelley & Faultless’ client-first approach.

Additionally, the firm has incorporated systems that improve workflow for the legal team, allowing them to spend more time working with clients. This is done by the firm’s system engineer, who has developed software and systems that help streamline different parts of the legal process, freeing the legal team to do high-quality work.

Treating Clients with Care

The legal team at Craig, Kelley & Faultless is committed to making a positive difference in the lives of victims of semi-truck and commercial motor vehicles accidents. Clients deserve to work with a firm that will put them first and provide them with the care they need, empowering them with knowledge and a path to justice.

Injured After a Truck Wreck? Craig, Kelley & Faultless Can Help

Attorneys at Craig, Kelley & Faultless are prepared and have the experience to help victims and their loved ones involved in commercial vehicle wrecks through every aspect of their case. Both attorneys David W. Craig and Scott A. Faultless are board-certified in truck accident law by the NBTA, accredited by the American Bar Association. The firm also has a rapid response team that works with investigators, reconstructionists and mechanics who immediately collect evidence as soon as the firm is hired.

Their team-centered approach puts client needs at the forefront, and several attorneys will work on your case to achieve the best possible outcome.

Reach out for a free case consultation today at (888) 253-5198 or online.

David W. Craig is board-certified by the National Board of Trial Advocacy, accredited by the American Bar Association in Truck Accident Law. He sits on the Board of Regents of the Academy of Truck Accident Attorneys (which requires the board certification in truck accident law). He is the managing partner and one of the founding partners of Craig, Kelley & Faultless LLC. He is recognized as a Top 10 Trucking Trial Lawyer and Top 100 Trial Lawyer in Indiana by the National Trial Lawyers, as well as a Top 50 Indiana lawyer by Super Lawyers. David is the author of Semitruck Wreck, A Guide for Victims and Their Families and It’s Never Been Easier to Hire the Wrong Attorney, both written to help people navigate what comes next after a tragic wreck. He also hosts the podcast After the Crash, where you can gain valuable information about the dangers involving semis and large trucks that do not follow safety protocol regarding speed, weather conditions, maintenance upkeep, etc.